Loyalty & Referral Program Terms

TeaSource Loyalty & Referral Program Terms

Effective Date: October 8, 2026

These TeaSource Loyalty & Referral Program Terms ("Program Terms") govern participation in the TeaSource Loyalty & Referral Program (the "Program"), offered by TeaSource. By joining or participating in the Program, you agree to these Program Terms, as well as the TeaSource Terms of Use & User Agreement.

In the event of a conflict between these Program Terms and the TeaSource Terms of Use & User Agreement regarding the Program, these Program Terms will govern with respect to the Program.

1. Eligibility

The Program is available to eligible TeaSource customers who maintain an active customer account, subject to any additional eligibility requirements established by TeaSource.

Participation in the Program is limited to individuals. Each person may maintain only one Program account. Creating or maintaining multiple accounts for the purpose of earning additional points, rewards, referral benefits, or other Program benefits is prohibited.

TeaSource reserves the right, subject to applicable law, to refuse participation, suspend participation, or terminate a participant's account in the Program at any time if we believe the participant has violated these Program Terms or otherwise engaged in fraudulent, abusive, or prohibited activity.

2. Program Launch Date and Past Purchases

The TeaSource Loyalty & Referral Program officially launched on October 8, 2026.

Points are available only for qualifying purchases and activities completed on or after the Program launch date. TeaSource will not retroactively award points for purchases or other qualifying activities completed before October 8, 2026.

Past purchases do not qualify for points regardless of when a customer joins the Program.

3. Earning Points

Participants may earn points through qualifying purchases and other activities designated by TeaSource. These activities may include, but are not limited to:

  • Purchasing qualifying products
  • Referring eligible new customers
  • Writing qualifying product reviews
  • Following or engaging with TeaSource on designated social media platforms
  • Completing designated educational activities
  • Completing a tea quiz or other designated activities
  • Creating or completing actions associated with a customer account
  • Participating in designated promotions, campaigns, or special events

TeaSource determines which activities qualify for points and the number of points awarded for each activity. We may add, remove, modify, or change the points associated with any earning activity at any time, subject to applicable law.

Points will generally not be awarded for transactions or activities that are canceled, refunded, returned, fraudulent, invalid, or otherwise determined by TeaSource not to qualify under the Program.

4. Points and Rewards

Points are promotional benefits provided through the Program and have no cash value. Points are not currency and cannot be redeemed for cash except where required by applicable law.

Points are personal to the participant and are non-transferable. Points may not be sold, purchased, traded, gifted, assigned, or transferred to another person or account. Points from multiple customer accounts may not be combined.

Points may be redeemed for rewards designated by TeaSource. Rewards may include, but are not limited to, order discount coupon codes, discounts on qualifying products, free products, samples, or other promotional benefits. TeaSource determines the rewards available through the Program, the number of points required to redeem each reward, and any applicable restrictions or limitations.

Unless otherwise stated, points-based order discount coupon codes may be used only once and cannot be combined with another order discount coupon code. Points-based order discount coupon codes may be used on products that are already regularly discounted, unless a particular reward or promotion states otherwise. Additional product, collection, or other exclusions may apply as communicated at the time of redemption.

TeaSource may add, remove, modify, or change rewards and their redemption requirements at any time, subject to applicable law.

Unless otherwise stated by TeaSource, rewards and points are intended solely for the participant associated with the account through which they were earned.

5. Points Adjustments and Corrections

TeaSource reserves the right to add, remove, or adjust points or rewards in a participant's account when reasonably necessary to administer the Program, including to:

  • Correct an accounting or technical error
  • Correct points that were awarded incorrectly
  • Account for returned, refunded, canceled, or otherwise invalid purchases
  • Reverse points obtained through fraud, abuse, or prohibited activity
  • Correct errors involving referrals or other qualifying activities
  • Address technical or system issues
  • Enforce these Program Terms

TeaSource may remove points or rewards that were obtained improperly, fraudulently, or in violation of these Program Terms.

6. Referrals

The Program may allow participants to earn rewards for referring eligible new customers to TeaSource. Referral rewards are subject to the specific requirements and conditions communicated by TeaSource at the time of the referral.

To qualify for a referral reward, the referred individual must meet any applicable new-customer, purchase, or other eligibility requirements established by TeaSource.

For purposes of the Program, a "new customer" is a person who has not previously made a purchase from TeaSource. The referred customer must complete their first qualifying purchase in accordance with any additional requirements communicated by TeaSource at the time of the referral.

Referral activity must represent a genuine referral of a new customer. The following activities are prohibited and may result in the cancellation of referral rewards, removal of points, suspension of participation, or termination from the Program:

  • Referring yourself using a different email address, customer account, or identity
  • Creating or controlling multiple customer accounts for the purpose of generating referral rewards
  • Creating accounts on behalf of other people primarily to generate referral rewards
  • Using your own referral link or code to make a purchase for yourself
  • Referring an existing TeaSource customer when the referral promotion requires a new customer
  • Purchasing products primarily for the purpose of generating referral rewards through another account
  • Generating referrals through bots, scripts, automated systems, or other artificial means
  • Sending unsolicited or deceptive referral communications
  • Attempting to generate multiple referral rewards from the same individual, household, transaction, or activity when not expressly permitted
  • Otherwise manipulating the referral program or attempting to circumvent its requirements

TeaSource has sole discretion to determine whether a referral qualifies for a referral reward, subject to applicable law.

7. Prohibited Conduct

Participants may not engage in fraudulent, abusive, deceptive, manipulative, or otherwise improper activity in connection with the Program. Prohibited conduct includes, but is not limited to:

  • Creating or maintaining multiple accounts to obtain additional Program benefits
  • Self-referring or otherwise manipulating referrals
  • Manipulating purchases, returns, cancellations, or transactions to earn points or rewards improperly
  • Submitting fraudulent or misleading information
  • Attempting to earn points through automated means, bots, scripts, or other unauthorized technology
  • Exploiting bugs, errors, or technical vulnerabilities in the Program
  • Selling, purchasing, trading, transferring, or otherwise attempting to monetize points or rewards
  • Attempting to circumvent Program limits, requirements, or eligibility rules
  • Engaging in fraudulent transactions or payment activity
  • Manipulating reviews or other customer activities for the purpose of improperly earning points
  • Using the Program in connection with unlawful activity
  • Engaging in any other conduct that TeaSource reasonably determines to be abusive, fraudulent, or inconsistent with the purpose of the Program

8. Suspension or Termination

TeaSource reserves the right, subject to applicable law, to suspend or terminate a participant's participation in the Program at any time if we determine that the participant has violated these Program Terms, engaged in fraud or abuse, attempted to manipulate the Program, or otherwise misused the Program.

TeaSource may also exclude an individual from the Program for any other reason or no reason, subject to applicable law.

If a participant's Program participation is suspended or terminated, TeaSource may cancel pending rewards and remove or forfeit unused points and rewards associated with the account, subject to applicable law.

9. Changes to the Program

TeaSource reserves the right to modify, suspend, or discontinue the Program, or any portion of the Program, at any time and for any reason, subject to applicable law.

This may include changes to:

  • How points are earned
  • The number of points awarded for an activity
  • The value or type of rewards available
  • The number of points required to redeem a reward
  • Referral requirements and referral rewards
  • Program eligibility requirements
  • Program benefits, tiers, or membership features
  • Program earning activities
  • Program redemption rules
  • Any other Program feature, benefit, or requirement

TeaSource may make changes with or without advance notice where permitted by applicable law. If the Program is discontinued, unused points or rewards may be forfeited or otherwise handled as required by applicable law.

10. No Guaranteed Value or Vested Right

Participation in the Program does not create a vested right to any particular number of points, rewards, discounts, referral benefits, membership benefits, or other Program benefits.

Points and rewards are promotional benefits provided at TeaSource's discretion and do not constitute money, property, or a guaranteed monetary benefit, except where otherwise required by applicable law.

11. Changes to These Program Terms

TeaSource may update or modify these Program Terms from time to time. Updated Program Terms will be posted on this page with a revised effective date when appropriate.

To the extent permitted by applicable law, continued participation in the Program after updated Program Terms are posted constitutes acceptance of the revised terms.

12. Contact

If you have questions about the TeaSource Loyalty & Referral Program or these Program Terms, please contact TeaSource through the contact information provided on our website.

Effective Date: October 8, 2026